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However, if the game was purchased online via the Square Enix online store, then they simply need to fill up a form found here.Īccording to the official forum post, the issues were caused by Square Enix releasing the wrong system requirements information to the public. Yoshida continued to explain that receiving a refund will differ from retailer to retailer, so it will depend on which store gamers got their copies from. "We have received a great deal of feedback regarding the performance of the Mac version, as well as various problems which resulted from the information we provided prior to its release," producer and director Naoki Yoshida explained in the official Square Enix forums. In response to this, Square Enix has recalled all copies of the game from retailers and is offering refunds to all Mac users who already purchased the game. "Final Fantasy XIV: A Realm Reborn" was`launched on the Mac with several glitches and performance issues, which basically make the game unplayable. Final Fantasy XIV: A Realm Reborn Square-Enix